Frequently Asked Questions
Everything you need to know about your Google Beauty experience.
How can I track my beauty order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also monitor your delivery status directly through your Google account dashboard.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused beauty products. Due to hygiene standards, items that have been opened or used cannot be returned unless they are defective.
Are Google Beauty products cruelty-free?
Yes, we are committed to ethical beauty. All products sold under the Google Beauty brand are 100% cruelty-free and never tested on animals.
How do I know if a product is right for my skin type?
Each product page includes a detailed 'Skin Type' guide. We also offer a virtual AI-powered consultation tool to help you find the perfect match for oily, dry, or sensitive skin.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards, Google Pay, and PayPal. All transactions are encrypted and secured for your safety.